ICICI Lombard General Insurance Company
ICICI Lombard has been one of the most successful General Insurance companies in India and current portfolio of insurance products offers the widest range of services to its customers. Currently their Gross Written Premium is 185.62 crores. The company has also marketed 29.3 million policies with 1.3 million claims settled. They provide general insurance solutions (Motor, Health, and Travel) to secure you against any unforeseen events. Whether it is any mishap to your motor vehicles or medical emergency, they are willing to provide you their magnificent service.
Vision
Be the most value creating company with everything going to every type of risk coming in your way. The organization is expecting to maintain a world presence in the near future.
Awards
ICICI Lombard has been popularly known to have put up excellent work and customer-focused services in different awards and conclaves of which they have continuously won. These awards attest to the trust that the customers have put on the company.
- Fintelekt Insurance Awards for Bancassurance Leader (General Insurance – Large Category) in 2017
- Golden Peacock Award for Business Excellence, and The Claim Service Leader Award 2016
- Technology Innovation Award of the Indian Insurance Awards 2016
- Awarded E-Business Leader in the year 2015
CSR Initiatives
- They have been honoring the Best Corporate Social responsibility practices category organised by BFSI Awards
- They have many projects aimed to facilitate preventive care, road safety and disaster relief
- They have also put in place a number of programs in order to curtail the number of new born and infant mortality rates amongst the tribal settlements of Nasik as a part of their preventive health care.
- Training of road safety and medical treatment of more than 20000 drivers
- There are eye check camps annually on Dec 11, which has also been tagged as the Caring Hands day
ICICI Lombard Insurance: Comprehensive Guide to 2025
ICICI Lombard Insurance is a top Indian general insurance company in the private sector that covers millions of people as well as businesses annually in India. In the current scenario in 2025, it is increasingly important to financially cover against the unpredictable risks and ICICI Lombard will continue to provide solutions based on the needs of the Indian consumers that changes over time.
So, now let us see the principal specialties of ICICI Lombard insurance services, the advantages of these offers, and the peculiarities and advantages of insurance in a competitive world.
What Does the ICICI Lombard Insurance Provide in 2025?
ICICI Lombard is a full service insurance provider with a vast range of products to meet the individual, family and corporate requirements. Their owing covers:
- Health insurance plans
- Motor insurance (car and two-wheeler)
- Travel insurance
- Home insurance
- Insurance solutions to business and corporations
Its products are developed in terms of the customer-centricity feature, accessibility, and transparency of claims.
What has the ICICI Lombard done to respond to current needs of Indian customers?
ICICI Lombard has over the years viewed closely the changes that have taken place in healthcare, lifestyle and risk management. In 2025 they follow:
- Paperless and Cashless policy services
- Artificial intelligence quick claim settlements
- Gig worker, elderly people, and electric motors special plans
The company takes the feedback of the customers to improve the current products and also come up with innovative covers that coincide with the modern lifestyle in India.
Did you know? The company has improved to the point where ICICI Lombard settles more than 95 percent of health insurance claims within 7 days using advanced data analytics to make fast decisions.
Why Should You Think About ICICI Lombard Insurance in 2025?
Why are Indians confidant with ICICI Lombard?
ICICI Lombard is a well known brand in the insurance market for:
- Over 20 years experience of Indian insurance
- Hospitals and garage networks of large magnitude without cash
- Open claims record
- Online-first policy-management and backup
All these come together to provide policyholders with safety, reliability and peace of mind.
What are some of the highlights of ICICI Lombard insurance plans?
The best notable features are:
- Customer round-the-clock helpline (most major languages)
- Electronic claim statuses and tracking Digital online status and tracking
- Renewal benefits: no-claim beauty
- Health family floater policies
- Vehicle customization/travel insurance
- Health policies on wellness and telehealth services
Using technological tools, ICICI Lombard has made the process of buying, renewing, and claiming policies easy all across the country, including rural or remote areas.
What is the 2025 Prospect of ICICI Lombard Health Insurance?
Here is a comparison chart: popular health plans in 2025.
| Plan Name | Sum Insured (INR) | Network Hospitals | Cashless Claims | Covers Pre-existing? | Annual Premium* |
|---|---|---|---|---|---|
| Complete Health | 5L to 50L | 7,500+ | Yeah | Next 2 years | 7,000 upwards |
| Health Booster | 10L-40L | 7500+ | Yes | Following 2 years | 6500 and above |
| Personal Protect | 10L to 1 Cr | N.A. | N.A. | N.A. | 400 onwards |
*Indicative premiums for individuals aged 30-35 as per 2025 rates.
What are the strengths and weaknesses in the health policy of ICICI Lombard?
Pros:
- Broad cashless treatments network
- Digital and fast claims
- Rewards to live healthy
Cons:
- Waiting-list on certain conditions
- OPD cover restricted in base plans
And people will say:
Q: Does ICICI Lombard health insurance cover critical illness?
Yes, they have different critical illness plans, which pay lumps sum on diagnosis.
Expert Insight: The network of major hospitals in tier 2 cities is now under their coverage, and this enhances the availability of cashless claims beyond the metros.
What are the advantages of ICICI Lombard Motor Insurance Policies?
Vehicle insurance provided by ICICI Lombard covers an insured person against accidents, damage, and theft of vehicle as well as liabilities against third party.
- Car insurance in the United States
- Two-wheeler cover
- Commercial vehicle insurances
- Specialized add-ons in an electric vehicle
What are the reasons why ICICI Lombard car insurance is a favourite in 2025?
The main highlights you will get are:
- Policy in real time through WhatsApp or app
- Within hours accept the claim of minor damages
- Zero depreciation and return-to-invoice covers optionhi certainly could attest to perfect timing.
- Online cashless fixings at car repairers of more than 6,800 partners
- Towing service in India
- Notice of renewal and policy documents can now be communicated through SMS, WhatsApp and email and this minimizes paper work on behalf of customers.
What are the strengths and weaknesses of the motor insurance of ICICI Lombard?
Pros:
- Intensive insurance and quick fixing at partner garages
- Stress free supplementary purchase
- Of practical value to the urban and rural vehicle/truck owner
Cons:
- The high end cars or usually new ones may have more exorbitant premiums
- Specialty covers are extra charged
And people will say:
Q: Is it possible to renew ICICI Lombard car insurance without inspection?
Right, in the majority of renewals of policies that are active, they do not normally undergo a new inspection unless there was any lapse or significant claim.
Did you know? In 2025, they have over two lakhs of electric vehicles insured by the specialized EV policy offered by ICICI Lombard.
What Does ICICI Lombard Travel Insurance Policy Coverage 2025?
ICICI Lombard provides both international and domestic travel covers. Such plans include:
- Travel cancellations or delay
- Luggage or lost papers
- Sicknesses in a foreign country
- Personal accident Cover
- COVID-19 related treatment (in select policies)
What are the benefits of travel insurance provided by the ICICI Lombard to Indian travellers in the now?
Future 2025 benefits:
- 24x7 global support phone numbers in Claims and support
- The issue of digital policies in a few minutes
- Emergency money advance services
- Covers adventure sports injuries (optional)
The travel plans at ICICI Lombard also have drawbacks, do they?
Pros:
- Immediate international assistance
- Simple claims tracking
- Appropriate in business, student, and family travelers
Cons:
- The limit on trip duration is on the majority of plans
- Underlying conditions usually cannot be covered unless one uses add-ons
And people will say:
Q: Is it possible to purchase travel insurance ICICI Lombard after the journey start?
No. To have it covered, it must be bought prior to the start of the trip.
Professional Take: The international employee travel insurance business of ICICI Lombard has shown an increased by 22 percent during the year 2024, a sign indicating the declining student-centric covers.
The ICICI Lombard Digital Experience - How User Friendly is it?
A seamless experience is presented by the ICICI Lombard in 2025 through its web and applications:
- Easy quoteings of the entire products
- No paper purchase and renewals of policies
- Submission of claims files via WhatsApp or app
- Multi-lingual notifications on policy update and reminders
Which tools does ICICI Lombard have to support customers in a better manner?
- A 24/7 customer care including 10 Indian languages support
- Chatting bots that can respond to frequent questions
- The option of video call on more complicated claims or questions
- Questions and answers and details of all items
And people will say:
A: Is my data safe in ICICI Lombard online services?
Your information is encrypted using the latest technology, and the privacy of all digital communication is a declared priority.
Did you know? The shift in Indian insurance purchasing to the realm of digital has been backed by the fact that in 2025, over 80 percent of all ICICI Lombard policy applications are made through mobile.
ICICI Lombard and Other Insurers - What is the Difference?
Now it is time to examine the performance of the ICICI Lombard in relation to that of two other prominent Indian times general insurers:
| Capital investment | ICICI Lombard | Bajaj Allianz | HDFC ERGO |
|---|---|---|---|
| Started | 2001 | 2001 | 2002 |
| Market Share (2025) | 8.2 percent | 7.8 percent | 7.5 percent |
| Hospitals without cash | 7,500+ | 6,500+ | 7,100+ |
| Mobile Claims | Yes | Yes | Yes |
| EV Insurance | Yes, specializes | Basic only | Yes (add-on) |
| Claim Settlement % | 99 (health) | 98 (health) | 98.7 (health) |
ICICI Lombard is likely to have a minor advantage with respect to specialized coverage of EVs and quicker settlement of digital claims according to statistics of the industry in 2025.
Expert Opinion: The interactions with ICICI Lombard receive high scores in terms of customer feedback on claim transparency and digital response time, especially in metropolitan and tier-two cities, over the most of its peers.
What are the Common Grievances or Problems as Quoted by the Policyholders of ICICI Lombard?
On the one hand, customer satisfaction is very high, and on the other, some users had to experience some problems:
- The requests on certain claims may be redundant in documents
- The peak call hours to customer care might have waiting time
- Extraneous costs of the optional attachments, and increasing the overall premiums
The company enhances services regularly and integrates AI-based solutions to minimize the time required to achieve the resolution.
And people will say:
Q: What will I do should I be dissatisfied with the service that ICICI Lombard conducts?
Through the site you can send an e-mail to the grievance officer by following the procedure. The Insurance Ombudsman is also an option in case of unmet needs by the policyholders.
Abbreviated version or Short Reprecipitation
In 2025, ICICI Lombard is a leading general insurance company with widespread coverage, digital-first model, as well as strong claim settlement ratios. Health, vehicle, and travel covers are peculiar because of a quick claim and a wide network of partners. The company brand continues to lead in customer-centric insurance innovation, ensuring policies are affordable and appropriate to contemporary Indian families and business.
People Also Ask (FAQs)
How do you make a claim with the ICICI Lombard 2025?
You have to sign in on the site or an application, load the necessary papers, and monitor claims progress online. In urgent matters, dial their 24x7 help-line.
What is the period of claim settlements?
The average time to settle health insurance claims is 7 days and vehicle claims that are minor can be settled within a day in case they have all documentation.
Is it possible to purchase or renew insurance online completely?
Yes, the new and existing customers of all major ICICI Lombard products of insurance can entirely purchase, renew all or manage them through the internet with payments and documents.
What is not mentioned in ICICI Lombard health insurance?
Cosmetic treatments, pre-existing illnesses both in waiting periods and injuries suffered while doing adventurous activities (without being specifically covered) are some of the exceptions.
Do senior citizens have their plans?
Yes, there are individual senior citizen health plans that have specific coverages on policy holders of age exceeding 60 years.
Sources:
ICICI Lombard Web site
IRDAI Annual Report 24-25
SWOT analysis of General Insurance in India 2025
Digital insurance trends 2024, Customer reviews, The Economic Times
