Cholamandalam MS General Insurance Company
Chola MS Insurance is a joint venture between Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan. They have over 152 + Branches and 50000 intermediaries across the country.
They offer a wide range of insurance products such as Motor, Health, Property, and Liability insurance. In FY 2021-22, they have achieved a GWP of Rs. 48,338 million.
Making adept use of technology and innovation, they have grown on to become a major player in the General Insurance segment in India delivering simple insurance solutions at affordable rates.
Vision
Cholamandalam MS aspires to become the most sought after general insurance provider in India.
Mission
To Maintain utmost transparency in all the process so that it will give the customers a picture of their complete products. Simplifying insurance by using less jargons and replacing them with words that are easily understandable to everyone.
Awards and Achievements
- Economic Times Best Brand award in the year 2020
- Golden Peacock Award for the best Risk Management in 2017
- Pride of Tamil Nadu award for BFSI
- Dream Companies to Work by Times Ascent in the year 2017
- Best CSR Practice Award
Cholamandalam MS is a socially aware company. As a part of their CSR Campaign, they have provided Automatic Chapati and Sevai making machines for the benefit of seniors in Anandam, an elderly care home in Chennai. They also conduct educational tuitions for more than 250 students around the same vicinity.
Cholamandalam Insurance: Complete Guide for 2025
India’s dynamic insurance sector offers customers many choices, but few providers are as trusted as Cholamandalam Insurance. Whether you are a young working professional, a growing family, or a business owner looking for solid insurance solutions in 2025, this company often comes up as a reliable name.
Here, you will find everything you need to know about Cholamandalam Insurance, including its product highlights, claim process, pros and cons, and much more. This guide also answers several of the most searched questions by Indian customers related to their insurance needs for this year.
What is Cholamandalam Insurance?
Cholamandalam MS General Insurance Company, popularly called Chola Insurance, is a joint venture between Murugappa Group and Mitsui Sumitomo Insurance Company of Japan. Since 2002, it has provided a wide collection of general insurance products in India.
The company offers motor, health, personal accident, travel, property, and business insurance policies, catering to both individuals and enterprises.
Cholamandalam’s reach is nationwide with digital and physical offices, plus a growing agent network. Their focus on digital enablement and customer care has helped them earn multiple industry recognitions by 2025.
What Types of Insurance Does Cholamandalam Provide in 2025?
Chola Insurance’s catalogue is designed for various segments of Indian society and business. Here’s what you can expect this year:
Motor Insurance
- Car insurance
- Two wheeler insurance
- Commercial vehicle policies
- Long-term package plans
- Zero depreciation add-ons
Health Insurance
- Individual and family floater health plans
- Top up and super top up health covers
- Critical illness insurance
- Corona care insurance
- Health policies for senior citizens
Travel Insurance
- Single trip and multi trip travel insurance
- Student international travel cover
- Protection against flight cancellation, baggage loss and medical emergencies
Accident and Personal Insurance
- Personal accident policies
- Group accident schemes
Business Insurance
- Office/Shop/SME packages
- Fire and burglary insurance
- Marine cargo
- Engineering and liability covers
Did You Know?
The Chola Swasth Parivar Health Insurance plan in 2025 covers both OPD consultation and daily hospital cash – a rare blend among Indian plans.
Why is Cholamandalam Insurance Popular Among Indian Customers?
Cholamandalam Insurance remains a popular pick in 2025, mainly due to its balanced product features and service benefits.
What Makes Cholamandalam Stand Out Among Insurers?
- Quick claim processing times
- Strong regional branch presence, especially in tier two and three cities
- Multiple language support for customer service
- Customizable plans with flexible add-ons
- User friendly digital buying and renewal platform
Key Features and Highlights of 2025:
- 7000 plus garages and 10,000 hospitals as network partners
- AI powered claim settlement tracking
- 24 x 7 toll free claim assistance across most product lines
- Renewal through WhatsApp and mobile app within seconds
- Family floater health coverage till 99 years
- Wellness programs integrated for policyholders
- Cashless hospitalisation across India
- Emergency health and road side assistance
People Also Ask:
Is Cholamandalam Insurance approved by IRDAI?
Yes, it is registered and regulated by the Insurance Regulatory and Development Authority of India.
Can I buy Cholamandalam insurance online?
The entire buying, renewal, and claim intimation journey is available online or through Chola’s official mobile app.
How Easy Is It to File an Insurance Claim with Cholamandalam?
Cholamandalam has digitised most of its claim services by 2025. For motor or health insurance, you can initiate a claim through these steps:
How Do I Lodge a Cholamandalam Claim?
- Intimate claim online, by phone, or WhatsApp chatbot
- Submit documents digitally through portal or app
- Get assistance from claims manager for survey and documents
- Tracking and settlement happens digitally with real time updates
Fast turnaround – Claims for minor damages or treatments often settled within 48 hours*
The network-wide direct cashless process ensures hospitals and garages settle expenses directly with Chola, so you pay minimal or nothing upfront.
Expert Insight:
According to industry reports for 2025, Chola’s average claim settlement time for simple health and motor cases is under 2 days, one of the fastest among private Indian insurers.
What Are the Pros and Cons of Choosing Cholamandalam Insurance?
Here is a clear and honest overview of the advantages and some possible drawbacks for customers this year.
What Are the Benefits of Chola Insurance?
- Broad bouquet of insurance products covering simple and specialised needs
- Large cashless hospital and garage networks
- Fast digital claim intimation and settlement options available 24 x 7
- Affordable premium rates, especially for family health and third party vehicle insurance
- Transparent premium and claim benefit calculations online
- Responsive customer service helpline in 8 Indian languages
- Easy renewal and policy management through app
What Limitations Should Customers Know?
- Some regional cities may not have physical branch access yet
- OPD and maternity covers need to be carefully checked in health plans
- Certain add-ons come with waiting period or sub-limits
- Claim settlement time for complex or high value claims can be slower than for basic claims
- Website sometimes slow during high demand days
People Also Ask:
Is Cholamandalam good for health insurance?
Yes, especially for families and elder citizens who need a mix of cashless hospital cover and value pricing.
Does Chola offer zero depreciation car insurance?
Yes, you can buy zero depreciation as an add-on for full-fledged reimbursement of motor claims.
How Does Cholamandalam Compare With Competing Insurers in India for 2025?
A practical comparison helps you make smarter choices. Here’s how Chola Insurance stacks up against some other popular private insurers this year for car and health insurance:
| Feature | Cholamandalam | ICICI Lombard | HDFC Ergo | SBI General |
|---|---|---|---|---|
| Claim Settlement (Health) | 98.7 percent | 97.9 percent | 97 percent | 97.6 percent |
| Cashless Hospitals | 10,000 plus | 8,000 plus | 10,000 plus | 7,000 plus |
| Motor Network Garages | 7,000 plus | 7,000 plus | 6,800 plus | 7,500 plus |
| Online Claim Processing | Yes | Yes | Yes | Yes |
| 24/7 Helpline | Yes | Yes | Yes | Yes |
| Premium Range (Rs./year)* | 3,000 - 12,000 | 3,200 - 15,000 | 3,300 - 14,000 | 3,100-14,000 |
| Mobile App Support | Yes | Yes | Yes | Yes |
*Indicative for family floater and private car insurance plans, 2025
Expert Tip:
For digital savvy customers, Chola’s WhatsApp claims and app supported renewals are very convenient compared to some other large insurers.
How Affordable Are Cholamandalam’s Insurance Premiums?
Pricing varies by your city, plan type, age and vehicle model, but overall, Chola offers cost effective solutions. For example:
Example:
35 year old family of four in Mumbai: Chola’s Swasth Parivar health plan premium for five lakhs sum insured starts around Rs. 9,000 per year
Secunderabad based two-wheeler owner: Chola comprehensive policy starts at just Rs. 950 for a new rider
Discounts for multi year, long term, and multi product customers are also popular in 2025.
People Also Ask:
Are Cholamandalam plans cheaper than PSU insurers?
In many cases yes, especially for young adults and first time buyers because of online exclusive premium discounts.
What Add-ons and Riders Are Available for Customisation in 2025?
Customization is key and Chola offers several optional covers this year:
- Zero depreciation for motor insurance
- Consumables and engine protect add-ons for vehicles
- Critical illness top up in health plans
- Hospital cash, personal accident and daily benefits
- Maternity benefit rider
- International emergency coverage for travel and health
Customers can mix and match add-ons while buying or renewing their policy digitally.
Did You Know?
Chola let’s you add Enhanced Road Side Assistance to even basic motor plans, which is a rare option in many other private insurer offerings.
How Reliable Is Cholamandalam’s Customer Support?
In feedback surveys as recent as early 2025, the company has scored high on customer support because of:
- 24x7 multilingual helplines
- Dedicated health and motor claims managers
- Video claim survey in select cities
- WhatsApp bot for renewals, updates, and status tracking
- No-queue WhatsApp calling for urgent queries
- Email and webchat support for both individuals and businesses
Most minor queries and corrections are resolved within two working hours.
People Also Ask:
Can policy documents be downloaded instantly?
Yes, after buying or renewing online, e policy documents are emailed and are also downloadable on the Chola mobile app.
What Are Key Exclusions and Things to Watch Out For?
Even best insurance policies have exclusions. Cholamandalam’s terms, like others, include:
- Pre existing illness waiting period in health plans
- Medication for cosmetic, dental and fertility treatments excluded
- Drunk driving not covered in motor policies
- No claim for willful negligent or criminal acts
- Damages due to nuclear war or foreign invasion
- Certain adventure sports and risky trips excluded unless opted
It is important to read the product terms or speak to a Chola advisor for your specific use case in 2025.
Expert Observation:
Always add a critical illness rider if you have a family history, as regular health covers only common hospital expenses.
TLDR: Quick Recap
Cholamandalam Insurance remains a leading Indian insurer in 2025, valued for its robust nationwide network, diverse product portfolio, affordable premiums, and responsive customer support. Their plans suit most families, riders, and SME businesses, with strong digital tools for quick claims and renewals. While certain add-ons and branch access may be location dependent, Chola’s overall value, settlement ratio, and flexibility make it a top choice for both new and seasoned buyers.
Frequently Asked Questions (People Also Ask)
Is Cholamandalam Insurance a government company or private?
It is a private insurer, co owned by Murugappa Group of India and Mitsui Sumitomo, Japan.
What is the claim ratio for Cholamandalam Insurance in 2025?
The health claim settlement ratio for 2025 is above 98 percent, among the highest for private sector insurers.
Can NRIs buy or renew Cholamandalam insurance?
Yes, non resident Indians can purchase and renew certain plans, but benefits may vary. Always check the terms or speak to a Chola advisor.
How do I contact Cholamandalam Insurance customer service?
You can call their toll-free helpline, WhatsApp chat, or use their mobile app for queries and support.
Do Cholamandalam policies offer lifelong renewal?
Yes, most health and personal insurance products allow lifelong renewal, without age caps.
What is the difference between Chola MS and standalone insurance companies?
Chola offers general insurance. It is not a specialist health insurer like some new age players, but its insurance products are diversified, making it suitable for all round financial protection.
Does Cholamandalam provide insurance for gadgets or mobiles?
As of 2025, gadget insurance is not part of standard products, but new offerings may roll out so stay updated via their app or website.
Sources:
Cholamandalam MS General Insurance Official Site: https://www.cholainsurance.com
IRDAI – Public Disclosures: https://www.irdai.gov.in
Fortune India – Insurers 2025 Survey
Livemint – Health Insurance Trends 2025
