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Last updated on: May 20, 2025
Chola MS Health Insurance and New India Assurance Health Insurance are both reputable providers in India, offering a range of health insurance plans. Chola MS is known for its customer-friendly features, quick claim settlement, and flexible policy options catering to families, individuals, and senior citizens, often with attractive add-ons and cashless hospitals. New India Assurance, a government-owned insurer, stands out for its extensive network of hospitals, competitive premium rates, and comprehensive coverage, including unique plans for specific needs. While both ensure reliable claim processes and broad coverage, Chola MS appeals to those seeking personalized services and modern add-ons, whereas New India Assurance is ideal for customers prioritizing strong government backing and wider hospital access. Ultimately, your choice should depend on your specific cover needs, budget, and preferred features.
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Read BioThe correct health insurance policy can help to secure the future of your family and provide you with a sense of security in the case of an emergency medical situation. There are two key players in India; these are Chola MS Health Insurance and New India Assurance Health Insurance. They both have distinct features, extensive networks, and a good reputation. This paper contrasts the two to 2025 to enable you to make a well-informed decision.
Chola MS Health Insurance is a partnership between the Murugappa Group and the Mitsui Sumitomo Insurance Company of Japan. It boasts of innovative solutions, customer service and an extensive network of hospitals in India.
Indian government owns New India Assurance Health Insurance. It is the biggest government-owned general insurance. It boasts decades of history, high claim-settlement ratio and diverse products to individuals, families, and senior citizens.
The two providers have different customer segments – simple personal cover to full corporate plans.
Did you know?
A 2024 survey of Indian policyholders cited claim-settlement experience as the most significant characteristic in selecting a health-insurance brand.
| Criteria | Chola MS Health Insurance | New India Assurance Health Insurance |
|---|---|---|
| Network Hospitals | 7,500+ | 6,500+ |
| Claim Settlement Ratio | 99.05 % | 97.2 % |
| Minimum Sum Insured | 2 lakh | 1 lakh |
| Pre/Post Hospitalisation | 60/90 days | 30/60 days |
| No Claim Bonus | Up to 100 % | Up to 50 % |
| Restoration Benefit | Available | Available |
| Digital Process | Yes, through app and web | Partial, largely web |
| Family Floater Option | Yes | Yes |
| Critical Illness Covers | Yes (select plans) | Yes |
| Customer Support | 24/7 digital and phone | Office hours, phone and email |
Both insurance providers offer such basic aspects as cashless hospitalisation, pre- and post-hospitalisation, day-care services, and optional riders.
Chola MS possesses a bit more network hospitals, which is helpful to the families residing in multiple or Tier 2 and Tier 3 cities. New India Assurance has also a wide network, which is good in the metro areas and smaller towns due to its government background. Both of them have better online networks in 2025, yet Chola MS has an advantage due to its app-based hospital locator that allows customers who are tech-savvy.
People Also Ask: How to find the best hospital to claim cashless?
The majority of insurers have an updated network list on their site or mobile application. In both Chola MS and New India Assurance, policyholders can verify the availability of the hospital and make cashless claims online.
Chola MS Health Insurance Cons
New India Assurance Cons
Did you know?
The IRDAI data in 2024 also shows that 8 out of 10 claims in metro cities are reported via digital platforms, enhancing customer satisfaction and transparency.
Premiums
The Chola MS premiums tend to be higher relative to the same amount insured, particularly those plans that include restoration or no claim bonus benefits. New India Assurance is also cheaper particularly to the senior citizens or basic coverage requirements.
Add-ons and Optional Benefits
Chola MS has a wider selection of optional riders – maternity covers, specific critical-illness add-ons, and wellness benefits. New India Assurance sticks to traditional covers, with fewer customization options but higher policy limits in base plans.
Exclusions and Waiting Period
The two insurers share the standard waiting periods: 2 yrs pre-existing ailments and 30 days general illnesses. Chola MS can waive waiting periods when you are changing another insurer with continuous cover.
Priya, 32, an Indian IT professional based in Pune, had a nuclear family and elderly parents, and compared the two insurers online to get a 10 lakh family floater in 2025. Chola MS had step tracking on a smartphone, vaccination reminders, and better no-claim bonuses, which would appeal to young families. New India Assurance had a cheaper premium and easy coverage to her parents.
Priya selected Chola MS due to the digital support and wellness benefits and New India Assurance senior-citizen policy due to the low cost of her parents.
People Also Ask: Can I receive coverage of pre-existing diseases?
Yes. Both Chola MS and New India Assurance cover pre-existing diseases after the specified waiting period. When comparing plans, always read the waiting period and exclusions.
Chola MS allows policyholders to make claims, monitor them, and submit documents via their mobile application, providing real-time access. Network hospitals receive cashless claims directly and with little paperwork.
New India Assurance normally involves physical submission with enhanced digital processing. By 2025, the majority of urban branches have online claim filing, but some manual processes still exist.
Chola MS is superior in making claims fast and transparent – a factor that matters in emergencies.
Did you know?
Health insurance is purchased by many Indians now via online marketplaces where they can compare plans, view real time availability and read objective reviews, finding it easier to select the best.
| Key Factors | Chola MS Health Insurance | New India Assurance |
|---|---|---|
| Best for | Technical savvy people, families | Elderly people, rural clientele |
| Claim Convenience | Excellent | Good, improving |
| Network Hospitals | Slightly higher | Very good |
| Digital Experience | Advanced (app+ web) | Moderate (mostly web) |
| Wellness Focus | Strong (with rewards) | Basic (preventive focus only) |
| Premium Affordability | High to moderate | Low to moderate |
| Customisation | High (lots of add-ons) | Limited |
| Brand Trust | Govt-backed, trusted, rising fast | Private |
| Overall Score (2025) | 9/10 | 8/10 |
Related Searches:
Experts Insights:
Before deciding between the two, health-insurance consultants in 2025 recommend enumerating your family healthcare history, required sum insured, and lifestyle needs. Chola MS is a good choice in case you appreciate digital service, fast claims and wellness benefits. New India Assurance is still popular to provide reliable, cheaper standard plans.
The appropriate policy choice must be based on cost, hospital network, coverage characteristics, and convenience in claims.
In 2025, many buyers will go through established online marketplaces to compare premiums, features, cashless hospital coverage, and verified customer feedback in a single location. In this way, it is possible to shortlist the right plan efficiently, considering medical needs, location, and lifestyle preferences. You should always use platforms that have been verified by IRDAI and directly address both providers in case of any particular concerns.
When digital experience and wellness are more important, select Chola MS.
In case the price and the support of the government are more important, select New India Assurance.
Compare in details and choose using trusted online marketplaces according to your health and budget requirements.
Q: How is the claim settlement of Chola MS and New India Assurance?
A: Chola MS supports full submission and tracking in digital form. New India Assurance has online and offline claims, but digital claims are growing in 2025.
Q: What is the best company with regard to health insurance of senior citizens?
A: New India Assurance has senior citizen plans with affordable terms and rates.
Q: Do the two companies provide cashless hospitalization?
A: Yes, both offer cashless hospitalisation in network hospitals.
Q: What should I do to renew my health insurance policy?
A: Both have online renewal through their customer portal and mobile app.
Q: Can I carry my current policy to Chola MS or to New India Assurance?
A: Yes, you may port your health insurance policy during renewal, depending on the IRDAI regulations.
Q: Do you have maternity benefits?
A: Chola MS has maternity benefits on certain plans. New India Assurance has them in some policies but under tighter conditions.
Did you know?
In India, more than 70 percent of new health-insurance buyers in 2025 use user reviews and claim-settlement ratios online to decide.
It is always important to read the detailed policy wording and contact customer care to make the final payment. These two strong providers should be determined by your own needs, age, health history, and family size.
How could we improve this article?
Written by Prem Anand, a content writer with over 10+ years of experience in the Banking, Financial Services, and Insurance sectors.
Prem Anand is a seasoned content writer with over 10+ years of experience in the Banking, Financial Services, and Insurance sectors. He has a strong command of industry-specific language and compliance regulations. He specializes in writing insightful blog posts, detailed articles, and content that educates and engages the Indian audience.
The content is prepared by thoroughly researching multiple trustworthy sources such as official websites, financial portals, customer reviews, policy documents and IRDAI guidelines. The goal is to bring accurate and reader-friendly insights.
This content is created to help readers make informed decisions. It aims to simplify complex insurance and finance topics so that you can understand your options clearly and take the right steps with confidence. Every article is written keeping transparency, clarity, and trust in mind.
Based on Google's Helpful Content System, this article emphasizes user value, transparency, and accuracy. It incorporates principles of E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness).
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