Overview and History of IDFC Bank
IDFC Bank, now known as IDFC FIRST Bank, is a prominent private sector bank in India that provides a range of financial products and services to individuals and businesses. The bank is known for its focus on inclusive banking, innovative technology, and customer-centric approach.
IDFC Bank’s origins can be traced back to its parent company, Infrastructure Development Finance Company Limited (IDFC), which was established in 1997. IDFC was primarily formed to finance infrastructure projects in India. However, as part of its growth strategy, the company ventured into the banking sector to offer a broader range of financial services.
IDFC was first incorporated in Chennai in the year 1997 on the recommendation of Expert Group and after various demergers evolved to become IDFC bank in 2015. IDFC FIRST Bank was founded by the merger of Erstwhile IDFC Bank and Erstwhile Capital First on December 18, 2018. The merger is considered as a milestone and a beginning of a new journey
IDFC FIRST Bank now has a strong funded asset base of more than ₹ 1,71,500 crore with 79% in the retail segment. Its quarterly annualised Net Interest Margin has expanded from 1.9% to 6.3% in Q1 FY24.
IDFC FIRST Bank's vision is "to be a company of the future by being the best in class, digitally enabled, customer-centric, well-governed, and agile.
The bank's mission is "to create sustainable value for all our stakeholders by providing accessible and affordable financial and related services, ensuring lasting customer delight. They aspire to touch the heart of millions of Indians through their exceptional services.
- 2015: IDFC Bank was officially incorporated and began operations as a universal bank, aiming to provide comprehensive banking solutions to both retail and corporate customers.
- 2018: IDFC Bank and Capital First, a non-banking financial company (NBFC), announced a merger to create a larger and more diversified financial institution. This merger led to the rebranding of IDFC Bank as IDFC FIRST Bank.
- 2019: IDFC FIRST Bank launched its operations under the new brand, focusing on providing innovative and customer-friendly banking solutions to a wider audience.
- 2020: The bank continued to expand its digital banking offerings, enabling customers to access various services through online platforms and mobile applications.
Awards & Recognitions
- Two awards for Best Bank Leading the way in ESG and Best ESG initiative to improve Sanitation at the ESG Summit & Awards, 2023
- Sustainability Impact award & ESG Rising Star award at Sustainability Summit & Awards, 2023
- Most Preferred Workplace of 2023-24 by Team Marksmen
- Zeplin Harmony Award for Toll and Transit Issuer Transformation Project
- Excellence in Onboarding Program” category at The Economic Times Human Capital Awards
- IDFC FIRST Bank wins award for the ‘Best Financial Institution with Digital Innovation at Bharat Fintech Summit 2023
- Best CSR Sustainability Award in the Banking category at the ET-BFSI Excellence Awards 2023
Products and Services
IDFC FIRST Bank offers a comprehensive range of financial products and services to meet the diverse needs of its customers
- Personal Banking: Savings accounts, fixed deposits, personal loans, home loans, auto loans, and credit cards.
- Business and Corporate Banking: Tailored solutions for businesses, including loans, trade finance, working capital solutions, and treasury services.
- Wealth Management: Investment and wealth management services, including mutual funds, portfolio management, and financial advisory.
- NRI Banking: Specialized services for non-resident Indians, including NRI savings accounts, NRI fixed deposits, and remittance services.
- Digital Banking: A suite of digital banking services, including online banking, mobile banking, and digital payment solutions.
- Agri and Rural Banking: Banking solutions designed to address the specific financial needs of rural and agricultural communities.
One of IDFC FIRST Bank’s core values is financial inclusion. The bank has made significant efforts to reach underserved and unbanked segments of the population, providing them with access to formal financial services. Through its extensive branch network and digital channels, the bank has aimed to bridge the gap between various socio-economic groups, enabling them to participate in the formal economy and achieve their financial goals.
Corporate Social Responsibility (CSR)
IDFC FIRST Bank is dedicated to its corporate social responsibility initiatives, focusing on education, skill development, healthcare, rural development, education, sanitation, and financial inclusion. The bank strives to make a positive impact on society by supporting various community development programs and initiatives that promote inclusive growth and development. Till now they’ve done 38 programs by partnering with various NGOs touching 93 Lakh beneficiaries. They’ve championed programs for fostering education, Entrepreneurship& livelihood, and cleanliness by partnering with various NGOs and have deployed many of their employees too.
As the financial industry continues to evolve with technological advancements and changing customer expectations, IDFC FIRST Bank is likely to remain at the forefront of innovation. The bank’s focus on customer-centric solutions, digital transformation, and financial inclusion align well with the evolving dynamics of the banking sector.
In conclusion, IDFC FIRST Bank’s journey from its inception as IDFC to its transformation into a comprehensive financial institution reflects its adaptability, resilience, and commitment to providing accessible and innovative financial services. With a strong emphasis on technology, customer relationships, and social responsibility, IDFC FIRST Bank is poised to continue shaping the Indian banking landscape for years to come.